Technical Support Administrator – Boca Raton, FL

Are you tired of just changing passwords or having to escalate an issue to the next level?   If so, read on!  At Applied Innovations, you are the core of our business.  You will be handling issues from start to finish – from the first customer call, solving their problems and fulfilling the promises we make to our customers  –  getting the help when they need it with the goal of first call resolution.   You will have direct access to the host servers and will be able to administer the server’s services.

Applied Innovations provides cloud hosting solutions powering over 35,000 websites for 10,000 customers running on top of 2500 server instances.  We lead the industry in the adoption and deployment of new services and technology on top of the Windows Server platform.    We believe in being the trusted business partner to our customers and that it is our job to deliver cutting edge technologies in a way that is easy to understand and easy to utilize so that they are successful. It’s through the success of our clients that we’ll grow.

Why us?

  • We are small, agile and growing – you will learn a lot and get to do things here you would not be able to do at a large company
  • We are a key Microsoft business partner – one of the first three companies in the world to launch Windows Server 2008 for web hosting, one of the first two companies to launch Hyper-V for the Cloud, and the FIRST hosting provider to deliver Hyper-V on top of Windows server 2012
  • Our environment is one of team work, we’re friendly and relaxed making it conducive to serving our customers well –  even our President still helps with support calls from time to time
  • Our hosting services are always available, housed with some of the best data centers in the world, including the NAP of the Americas
  • We offer relentless innovation – technology is our toy box!

Snapshot of key accountabilities:

  • Interact daily with our customers and partners by providing technical support via live chat, email and telephone
  • Troubleshoot email delivery failures or connectivity issues, website configuration changes within IIS, and performance or connectivity issues for customers with cloud services. 
  • Provide excellent customer services at all times, resolve the majority of issues on the first contact
  • Collaborate with teammates to resolve customer issues and escalating when necessary


Traits required for success:

  • Produces consistent error-free work based on our established standards and procedures
  • Works at a steady and even pace to promote accuracy and quality
  • Patient with repetitive routine
  • Technical and analytical focus to solve problems
  • Comfortable with a collaborative approach
  • Tactful in avoiding disagreements or conflicts





  • 2 + years experience in Web Hosting support or administering web servers
  • Working knowledge of HTTP, FTP, and DNS
  • Experience configuring email and troubleshooting
  • Windows Server 2003/2008 or 2012 server administration, configuration and troubleshooting
  • Administration of IIS6/IIS7
  • Able to work one of the following fulltime shifts:
    • 7am to 3pm, M-F
    • 3pm – 11pm, M-F
    • 7pm – 7am, Sat. and Sun and 11pm – 7am Mon-Tues



  • ·         Administration of MS SQL Server (2000,2005,2008 or 2012) and MySQL Server
  • ·         Familiar with automation software applications such as HELM, Plesk, CPanel or WebsitePanel.
  • ·         Familiar with ASP, ASP.NET, HTML or PHP Programming.
  • ·         Familiar with E-Commerce shopping cart applications such as BVCommerce, NOPCommerce or ASPDotNetStorefront
  • ·         Familiar with CMS applications like DotNetNuke and WordPress

Desired education & Certification:

  • ·         Some Level of Microsoft Certification (MCITP preferred)
  • ·         Degree in Computer Science / IT / MIS or related skill set