Field Service Manager – Denver, CO

Field Service Manager – fast growing company opportunity!

Do you share our passion for bringing cutting edge, environmentally sustainable, water treatment to varied industries? Silver Bullet Water Treatment is looking for an experienced and talented Field Service Manager. Silver Bullet’s Field Service Manager thrives in a fast-paced, dynamic and collaborative environment that provides superior service to customers.   If you are interested in leading a team, making a difference in a growing company and want significant input on the direction of your department and the organization then we want to know more about you.

The Field Service Manager will provide quick response to customer requests for product support.  The tasks performed will include but not be limited to:  system and device troubleshooting; problem evaluation; and performing/supporting the necessary work or repairs required to return the equipment to functional status.  The Field Service Manager will be instrumental in preparing service reports and will work in conjunction with the operations, engineering and sales to ensure the most appropriate technology and steps are taken to deliver high-quality solutions to a very demanding customer base. Duties also include oversight of all field service personnel, technical call center, training activities, service ticket resolution, work order logistics, and coordination of multi-disciplined problem solving teams.

When it comes to environmentally sustainable water treatment for some of the most exciting business sectors in the world, the experts at Silver Bullet Water Treatment lead the way. Silver Bullet wants your knowledge and experience to help us reach our goal to be the most sought-after water treatment solution in the world.

Ideal Candidate:

  • Proven independent worker and strong manager who leads by example, enthusiasm, and exhibits a can-do approach to all aspects of the job.
  • 5+ years of field service management — water treatment industry preferred, but not required.
  • Must have high customer service aptitude, excellent communications skills (both written and verbally), the ability to be persuasive with customers, and to focus on “customer satisfaction” as a priority.
  • Experience with fundamental water testing and chemistry preferred
  • Ability to troubleshoot and solve semi-complex problems related to pneumatic, hydraulic, plumbing, instrumentation, logistics, and some electrical
  • Excellent organizational/time management skills; must be highly skilled in managing multiple projects concurrently.
  • Experience with Microsoft Office Suite, and Internet Software.
  • Bachelor’s degree in engineering, construction management, or related disciplines preferred.

Job Responsibilities:

  • Evaluate site surveys of proposed installation sites to ensure the proper use and installation of equipment and monthly service.
  • Work with application engineers to select the best system solution to fit the customer’s needs based on site evaluations.
  • Carry out all work order logistics necessary to ship parts for new installations and service tickets.
  • Troubleshoots and solves semi-complex problems related to pneumatic, hydraulic, plumbing, instrumentation, logistics, and some electrical.
  • Maintain and manage all service personnel, investigations and resolutions to provide solutions to customers in a timely manner.
  • Ensure all required service records and documentation is completed and saved in Customer Relationship Management (CRM) database.
  • Create, distribute and improve technical service bulletins, troubleshooting guides, instructional documents and manuals.
  • Enforces a culture of safety and encourages field personnel to follow safety protocols and use proper PPE.
  • May require travel as needed.