Operations Manager – Miami, FL

 Operations Manager – take us to the next level!

Love challenges?  Making an impact?  Enjoy working with a culturally diverse workforce?  If so, read on!   We are a leading commercial building services company headquartered in Miami, and seeking a talented Operations Manager to oversee a new division serving the Janitorial industry.   Reporting directly to the CEO of our company, you will be responsible for managing this business unit from inception to a fully recognized industry leader.   This is a wonderful opportunity to be in from the ground floor and showcase your managerial skills.  All we are missing is you!

About the position:

The Operations Manager will plan, organize, direct and control all operational activities for the Janitorial Division in the Miami and surrounding area. As a key manager for our company, you will be responsible for representing the company in the most professional manner, selling our services, managing and mentoring staff and demonstrating an innovative approach to stay current in the industry.

Snapshot of key accountabilities:

  • Selling our services by communicating our value proposition to leads and customers as well as enhancing relationships with existing customers and building bridges with potential customers
  • Managing a staff that will grow to several hundred – including hiring, training, scheduling and holding them accountable for outstanding performance
  • Mentoring the staff by leading by example, identifying high performers, coaching teams and inspiring future leaders, developing personal growth opportunities
  • Meet financial objectives for the division by accurate forecasting, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
  • Maintain the highest quality to meet and exceed our customer service standards – inspect the work performed to ensure contract specifications are met, analyze and resolve quality and customer service problems, recommend improvements
  • Keep current on the industry by attending educational workshops to enhance technical knowledge, reviewing professional publications, establishing personal networks in the community, participating in professional groups


Traits required for success:

Our ideal candidate achieves results which are aligned with the larger picture and the company’s strategic goals.  Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving performance objectives.  Innovation and creative problem solving, as well as your self-assurance and confidence, will purposely drive results.  Your leadership style is firm and goal oriented, with an extroverted, persuasive communication style to influence and stimulate your team, and build rapport and relationships with others.  You are comfortable delegating the details as necessary, with strong follow up on timeliness and quality and holding your team, as well as yourself, accountable for results.  You possess a full commitment to the success of the business and demonstrate high standards of achievement.

Skills/Experience/Knowledge required:

  • Minimum 7 years managerial experience in commercial janitorial or building/facility services
  • Managerial experience must include recruitment, hiring, training, mentoring and performance management
  • Must have managed a staff of at least 15-20 or more
  • Proven ability to develop and analyze budgets
  • Business degree highly preferred
  • Intermediate level in MS Office
  • Bilingual is helpful