Horticulture Sr. Account Manager – Golden, CO






If you are excited by the opportunity to use your exceptional account management and technical skills in a company whose mission is to help make a difference in our environment, read on!  Silver Bullet Water Treatment is seeking a talented Horticulture Sr. Account Manager to join our amazing group of professionals.  You will have a significant impact on optimizing our service program and serving a growing base of accounts focused on the North American Controlled Environment Agriculture (CEA) industry, namely commercial fruit and vegetable produce, as well as legal hemp and cannabis cultivation.

This position is based in Golden, CO.

About Silver Bullet:

Silver Bullet Water Treatment (SBWT) is a Denver-based technology company that offers a variety of products and service solutions to enhance water quality.  Our target markets include animal health, commercial cooling, data centers and horticulture plant production.

SBWT Horticulture provides water management solutions that enhance facility operations, ensure quality control and safeguard regulatory compliance.  We work with growers to integrate custom climate control and irrigation water solutions to ensure that water quality expectations improve plant production and facility operations.  Silver Bullet is comprised of a dedicated team of professionals that work with the growers from the design phase, through the commissioning of our treatment systems, and throughout the life the system operation.

Please visit us at www.silverbulletcorp.com to learn more.

About the position:

Reporting directly to the Vice President of Horticulture, the Sr. Account Manager will provide back-end account management to our established and growing base of Horticulture customers. Your primary focus will be to review the current service structure and to develop a 30, 60 and 90 day program to make improvements that directly impact customer experience, cost, quality control and environmental footprint.  Ongoing responsibilities include ensuring each project has accurate technical materials and support and a clearly defined service and follow-up schedule.

Key accountabilities include:

  • Manage internal processes, including service tickets, service schedule, travel schedule, consumable and replacement materials.
  • Manage and develop SOPs and guidance documents as needed for ongoing service and support.
  • Manage and develop training programs for service and support.
  • Develop data trending and performance reporting program.
  • Identify areas for improvement and develop proposals for improvement
  • Identify new opportunities to reduce cost and generate revenue through service programs.
  • Manage technical troubleshooting demonstrating understanding of the issue and quick resolution
  • Manage internal CRM platform as it relates to service
  • Weekly team reporting on service schedule
  • Quarterly corporate reporting on service program
  • Travel as necessary to accounts as required, as well as participate in industry events

Traits for Success:

Our ideal candidate is outgoing and passionate about growing with an innovative company, and within a growing industry.  Your ability to engage and professionally communicate effectively with a diverse customer base and be able to understand the operational needs of the industry is critical to this position.  This role requires a confident, self-disciplined person who is able to work independently and respond positively to challenge and pressure, as well as excellent organizational skills, detail oriented and ability to multi-task and meet deadlines.

Skills/Experience/Knowledge required:

  • 5+ years of account management experience including client facing roles
  • Technical experience as it relates to mechanical equipment
  • Proficient with Salesforce CRM or other CRM systems with ability to navigate and modify those systems
  • Strong ability to manage multiple projects
  • Ability to interpret P&ID, SDS, Wiring Diagrams and Control Narratives
  • Experience with PLC troubleshooting (SIEMENS preferred)
  • Experience developing service programs
  • Ability to travel up to 20% of the time without any restrictions
  • Preferred Skills:
    • Knowledge of water quality and water treatment technologies including filtration, disinfection, and sanitation.
    • Knowledge of agriculture, horticulture, controlled environment agriculture or horticulture
    • Experience with data analytics and performance reporting


75,000 – 90,000


  • Competitive salary
  • Health, Vision, Dental and Life Insurance
  • Volunteer Long Term Disability Insurance
  • 401K
  • Paid time off and holidays