Director of Membership Operations – Remote



Director of Membership Operations – remote opportunity!

If the idea of joining a small, dynamic team in an organization with a great mission gets you excited, read on!  WomenCorporateDirectors (WCD) is seeking a talented Director of Membership Operations to join our team of outstanding professionals.  This is your opportunity to interface with a sophisticated and powerful group of women throughout 76 chapters worldwide with a membership over 2500 strong and growing. Our ideal candidate is a dynamic, personable, energetic, hands-on, self- motivated professional to support WCD’s chapters and members while ensuring exceptional member relations and satisfaction.  You will be instrumental in implementing critical strategies for WCD’s growth.

More about us:

Women Corporate Directors Education and Development Foundation, Inc. (WCD) is the world’s largest membership organization and community of women corporate board directors.  A 501(c)(3) foundation, WCD is a trusted community of directors serving on more than 8,500 public and private boards around the world.  WCD supports its thousands of global members in connecting with peers and advancing visionary corporate governance.  Through events, publications, and tools addressing the latest news and trends in business and governance, WCD inspires and educates board leaders – and raises the bar for board service in public and large private companies globally.  Over the past 20 years, WCD has been instrumental in creating networking opportunities, training women for board service, providing board opportunities, and facilitating introductions to nominating committee chairs worldwide.  Please visit us as to learn more.

About the position:

Reporting to the Senior Director of Membership, this is a highly administrative role focused on data and operations management as well as providing the highest level of membership services.  Key accountabilities include:

Data and Operations Management:

  • Manage membership data including: updating member records and actively tracking/entering member activities into the system on a regular basis
  • Assist the Senior Director to streamline business workflow processes to improve efficiency
  • Provide updates on key website features to Chapter Chairs, chapter support, and new members
  • Analyze markets to identify prospective chapters and increase growth
  • Work in conjunction with Chapter Chairs to manage chapter event registrations, cancellations, etc.
  • Oversee the membership and web support email accounts, managing inquiries and communicating known issues
  • Provide data support to Chapter Chairs and chapter support members
  • Update and maintain the Chapter Chair resource library on the website
  • Conduct analyses and create standardized operational, management, and ad-hoc reports
  • Develop and manage the survey tool subscription

Membership Services:

  • Process and monitor the membership renewal process
  • Apply membership dues payments to member profiles
  • Oversee the online join process for WCD and BoardNext applications and coordinate with respective Chapter Chairs for formal review
  • Collaborate with the Senior Director to facilitate orientations for Chapter Chairs, Chapter support, and new members
  • Assist the Senior Director with chapter outreach and administration
  • Support membership programming including: Leadership meetings, Leadership Lounges, Membership Cafes, peer exchange groups, and chapter launches
  • Collaborate with the Senior Director to update the Chapter Operational Guidelines and track Chapter Chair acceptance and compliance

Traits required for success:

Our ideal candidate is adept at communicating with a diverse and evolving network of professionals, with the ability to build and maintain strong internal and external relationships.  You are known for your high level of professionalism and discretion in managing confidential material.  You thrive in a fast paced environment utilizing effective time management skills, ability to prioritize, and being proactive.

Skills/Experience/Knowledge required:

  • Bachelor’s degree in Business Management or related field required
  • 5+ years administrative operations experience
  • Experience with a database management system (iMIS preferred)
  • Nonprofit and/or membership services experience a plus
  • Advanced level Excel and excellent computer skills required
  • Strong curiosity about data trends and information and how it can inform membership/marketing decisions for retention, acquisition, and engagement of members
  • Experience performing and/or coordinating data loads and extracts for reporting purposes
  • Bi-lingual (verbal/written) preferred
  • Ability to work remotely M-F from 8:30am to 5pm EST including frequent video conference meetings (Zoom, MS Teams, etc), as well as ability to work flexible hours as needed
  • Ability to support our international audience which may require off hours sessions at certain times, particularly during the Global Institute
  • Ability to travel (lightly) as needed