Customer Support Rep – Hialeah, FL

Customer Support Rep – into the details?

Are you the type of person who loves details?  Great customer service skills?  Technically oriented?  If you answered yes, we would like to speak with you!   AmeriKooler, one of the world’s foremost manufacturers of commercial refrigeration equipment, is seeking a Customer Support Rep to join our team and support our post-sale efforts.  Our President is a firm believer in promoting from within so your career path could include growing into an Account Manager or other roles.

Why join AmeriKooler?

With ambitious growth plans for the next 5 years, we are a forward thinking group with the goal of being awarded a Best Place to Work.  Our culture is best described as a let’s make it happen company while focusing on our customer and results.   We like to laugh and have fun.  Our core values define who we are and who we hire: dedicated & accountable, curious, team player, resourceful and energizing.  We are “taking cool further”.  All we are missing is you!

About the position:

The Customer Support Rep is responsible for ensuring customer satisfaction with timely post- sale response time and our aggressiveness in solving their issues.

Key accountabilities include:

  • Responding to customer issues (calls, emails, requests) with a satisfactory response in a few hours or less
  • Support Technical Support and Parts Sales when there is an overflow of calls/emails
  • Provide same day response by responding to all voicemails and emails before leaving for the day
  • Provide shipping information for customers within a day, working closely with the shipping department and account managers
  • Assist in taking care of warranty replacement and inform our QC Manager of chronically failing parts ensuring replacement parts ship the same day

 

Traits required for success:

Our ideal candidate has a very strong attention to detail and produces high quality work that is accurate and timely.  You are the type of person who checks and double checks to ensure nothing falls through the cracks.  Patient and conscientious, you work at a steady and even pace amid a fast paced environment.  Your interaction with customers is professional and pleasant in a helpful manner.

Skills/Experience/Knowledge required:

  • Minimum 2 years experience in a sales support role
  • Technical or engineering experience or aptitude is highly preferred
  • Plant/manufacturing knowledge is highly desirable
  • Impeccable phone skills and able to write grammatically correct emails
  • Proficient with MS Office
  • Bilingual is required