Customer Service Rep – Pompano Beach, FL

If you thrive in an environment that moves very quickly and is always changing, we would like to hear from you!  Decimal Engineering is a leading manufacturer providing sheet metal fabrication and machining services for a wide variety of industries.   We are seeking a Customer Service Representative to join our team of talented professionals.  As our gatekeeper, you will be responsible for the entire flow of information from the customer to the company, from the initiation of an order, to production, to shipment, and problem resolution.  So if you enjoy a heavy workload and deadlines, read on!

Key responsibilities include:

  • Coordinate the efficient handling of customer orders including pricing, quotes, inventory and delivery
  • Work closely with our estimator to determine pricing for final approval by the President with a 24 hour turnaround
  • Lead daily review of pending quotes with Estimator
  • Expedite orders and handle returns to ensure customer satisfaction
  • Assist in the maintenance, development and growth of sales for selected in-house accounts
  • Participate in the planning of and attendance to local trade shows


Why join our team?

  • We are a stable company in business for 42 years with very little turnover
  • We will train you in plant processes and product flow so you can understand it’s impact on our customers
  • We are growing and project a  12% increase per year for the next 2 years
  • We care about our employees through training and a great health & wellness program
  • We have the technical expertise to build anything from concept to completion


Traits required for success:

  • Produces high quality work that is consistent and error free
  • Superior follow up skills
  • Comfortable working within our established processes and procedures
  • Patient and methodical with routine while keeping up with a fast paced environment
  • Analytical and technical focus in solving problems
  • Works collaboratively with co-workers




  • Minimum 5 years in customer service in a B2B environment
  • Basic proficiency in Excel, Word and Outlook
  • High school diploma



  • Phone sales experience in a B2B environment
  • 2 or 4 year college degree