Account Manager – Boca Raton, FL

Account Manager – love people and technology?

Are you a service oriented person who customers WANT to call? If so, read on! At Applied Innovations, you will be at the very core of our business and will be responsible for making our customers’ experience both useful and insightful and driving the online success of their company. You will be building and maintaining relationships by interacting directly with our current and potential customers as well as partners of our family of cloud hosting services (,,   Customers want to call you because you will be able to address their account management needs in a manner that is knowledgeable, on time and having their best interests in mind.

Applied Innovations, founded in 1999, provides cost effective hosting solutions with the belief that we are our customers’ trusted online business partner first, service provider second and that it’s our job to deliver cutting edge technologies in a way that is easy to understand and easy to utilize. We host 35,000 websites for 10,000 customers on top of 2500 server instances with 90% of that running on top of the Microsoft Hyper-V virtualization platform. We led the industry in the adoption and deployment of new services and technology on top of the Windows Server platform.

Why us?

  • We are small, agile and growing – you will learn a lot and get to do things here you would not be able to do at a large company
  • We are a key Microsoft business partner – one of the first three companies in the world to launch Windows Server 2008 for web hosting, one of the first two companies to launch Hyper-V for the Cloud, and the FIRST hosting provider to deliver Hyper-V on top of Windows server 2012
  • Our environment is one of team work, we’re friendly and relaxed making it conducive to serving our customers well – even our President still helps with support calls from time to time
  • Our hosting services are always available, housed with some of the best data centers in the world, including the NAP of the Americas
  • We offer relentless innovation – technology is our toy box!


Snapshot of key accountabilities:

  • Establish productive, professional relationships with key personnel in customer accounts
  • Coordinate the involvement of company personnel, including support, billing and management resources in order to meet account performance objectives and customers’ expectations
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts through upselling upgrades and expansions of existing customers
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Communicate the progress of initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Assist with high severity requests of issue escalations as needed


Traits required for success:

Our ideal candidate is an effective communicator who builds and maintains relationships by working with and through others with a demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C- level. You are a socially focused person with a “how can I help you” attitude to foster relationships. A high attention to detail and following up carefully, closely and cheerfully is required. You function well in a team environment and are willing to jump in and roll up your sleeves to help out when necessary. You also thrive in a fast paced environment and are able to juggle multiple projects at the same time.


Skills/Experience/Knowledge :

  • Proven account management or other relevant experience with a service provider (such as an IT company, design agency, or marketing agency) which delivers technical, client-focused solutions based on customer needs
  • Prior experience in a technical field related to Web Hosting, Cloud Services such as SaaS, MSP, Service Provider, Software, etc.
  • Familiar with online applications such as DotNetNuke (DNN), Drupal, WordPress, SiteCore, Magento, etc.
  • Familiar with web hosting, website design or online services
  • Experience with CRM solutions such as SalesForce, Dynamics, SugarCRM, ZohoCRM
  • Bachelors degree in Computer Science/IT/MIS preferred