Support Representative – Orlando, FL

Want to be part of a winning team?  Look no further.  EnableSoft is seeking a talented Support Representative  to  join our growing team.  We have developed and market an exceptional data automation software solution, Foxtrot, that increases business process efficiency by automating tasks such as data entry, maintenance, and more – all without programming.  We grew our business by 80% last year and we are aiming for another 50% growth this year with the goal of tripling our customer base and revenue within 5 years.  We are very proud that we have been named a finalist for the 2013 Companies to Watch Award  by GrowFL.

We offer:

  • A strong leadership team who wants you to succeed
  • A team that is small and nimble
  • An opportunity to build your own value
  • A professional team committed to our core values
  • An attractive benefit plan

Key accountabilities:

  • Triage incoming support calls and verify client status using our CRM system and update client contact information as needed
  • Provide Level 1 support via telephone, email, written or remotely for software installation and deployment, software licensing, product familiarization, minor scripting support and general software troubleshooting
  • Utilize knowledge base and other support tools to identify possible solutions to support issues
  • Escalate support calls requiring Level 2 support to the appropriate person when they arise
  • Provide exceptional customer service to our customers in all situations
  • Categorize and document case solution notes for all support cases in CRM system
  • Promote professional services products and address additional licensing needs when opportunities arise
  • Communicate with clients on new ways they can use our products to help advance the use of our technology
  • Participate in facilitating proof of concept and product demonstrations


Traits required for success:

  • Conscientious and cooperative team player
  • Produces high quality work with close attention to detail
  • Possess logical thinking skills and ability to learn new software with minimal training time
  • Ability to manage and prioritize multiple and often overlapping priorities in a fast paced environment
  • Ability to convey complex technical concepts and procedures clearly and concisely to non-technical end users
  • A helpful, service oriented person able to interact effectively and diplomatically with clients, coworkers and others

Skills, Knowledge and Experience required:

Must haves:

  • At least 2 years experience in a help desk support, technical support, software support, training or testing or experience in an IT related field
  • In-depth knowledge of Windows based operating systems as well as an understanding of Windows networking and TCP/IP protocol
  • Experience with standard office desktop software and specialized applications


  • Telephone customer service in a technical environment
  • Possess an understanding of how software is built, installed, and uninstalled on a Windows based platform
  • An understanding of the major components of a software product (.exe, .dll, .ocx files)
  • Good understanding of client/server applications is a plus
  • Understanding of various relational databases
  • Currently working toward or hold a BS degree in a computer related field
  • Industry certifications such as A+, Microsoft, or Novell certifications