Project Coordinator – Miami, FL

Project Coordinator – join our growing team!

Do you have a passion for kitchen design?  Do you thrive in a fast paced, dynamic environment?  If so, read on!  Located in the trendy Miami Design District, Ornare is a luxury Brazilian brand offering custom solutions for high end kitchen, baths and closets.  We are seeking a Project Coordinator to join our growing Customer Care Team.  This is a very critical role at Ornare, as you will be responsible for coordinating the installation team, inspections, walk throughs, replacement parts, organizing our warehouse and ensuring a great client relationship through the process.  All we are missing is you!

Why Ornare?

No one else does it better than Ornare.  Considered one of the most prestigious high end brands in tailor made and customized cabinetry, wall systems, panels and doors in Brazil for over 30 years, Ornare established a strong presence in Miami in 2006 – our first flagship showroom.  All production is in Brazil with quality of materials, skilled workmanship and world class, highly automated technology.

We are a dynamic and energetic team dedicated to the highest quality for our customers.  We are proud to work with the best interior designers, contractors, architects and others in the design and construction industry.  Our clients expect the best and we deliver.   From the Perez Art Museum to luxury condominium units, our designs are a testament to our obsession to detail and quality.  We work closely with our clients to meet their every desire, from the moment you step into our sophisticated showroom to the finishing touches of your successful installation.

About the position:

Our work really begins after the sale.  The Project Coordinator manages the entire installation and is the key contact with the client during the installation process. As an ongoing presence on site, the Project Coordinator is able to establish strong rapport with GC’s and designers.

Key accountabilities include:

Inspection: visit job sites prior to installation to verify that conditions are suitable to begin work; troubleshoot and find solutions with the General Contractor and/or installation team

Installation Assistance: analyze drawings, installation sequence and special conditions; meet with installers on the first day to review details to start the job; discuss project related issues with the installers and GC; call counter top company and coordinate installation with the team; troubleshoot and find solutions with GC and/or installation team

Walk-through: leads the internal walk through with Installers and external walk through with clients

Replacement parts: Process all required replacement parts with Engineering Department and schedule  with GC and/or client; meet with installer at job site to grant and confirm the completion of the job; schedule and complete the final walk-through

Auditing: create and manage compliance reports (product quality control and performance of installers); report results and goals to Director

Coordination of installation: initiate contact with clients to organize the installation; prioritize and coordinate installation agenda with installers; plan installer’s schedule; schedule walk through on last day of installation with installers and client; communicate results of walk through with GC and client

Skills/Experience/Knowledge required:

  • Minimum 5 years experience in the construction, architectural or design industry
  • Experienced with cabinets or carpentry is a must
  • Proven customer service experience, particularly dealing with luxury clientele
  • Ability to read and interpret drawings and architectural plans
  • Strong report writing ability
  • Ability to add, subtract, multiply and divide units of measure using fractions and decimals; ability to compute dimensions
  • Intermediate computer skills including design software and MS Word, Excel and Outlook
  • Fluent in English; Spanish and/or Portuguese is a strong plus