Operations Manager – Miami, FL

Operations Manager – take us to the next level!

Love challenges?  Making an impact?  If so, read on!   Kent Technologies, a division of Kent Corporate Services, is seeking a talented Operations Manager to oversee our technology group based out of our Miami headquarters.  Reporting directly to the President, you will be responsible for managing the day to day operations of Kent Technologies. This is a wonderful opportunity to showcase your managerial and project management skills.  All we are missing is you!

About Kent Technologies:

Kent Technologies specializes in ground-breaking advanced security solutions using cutting edge technologies for the residential and commercial sectors.   We offer a customized, turnkey approach including consultation, design, installation and maintenance of our systems.  Our sophisticated offerings include Video Services (surveillance, remote video, analytics), Monitoring (virtual guard, remote video), and Access Control (virtual doorman) utilizing advanced biometrics for facial recognition, analytic smart cameras, closed circuit cameras and audio equipment. Simply put, we offer the most proactive and effective threat prevention systems on the market today. Every Kent professional adheres to a detailed set of values we call the Kent Principles of Outstanding Service as reminders of the deep financial and professional responsibilities we have to our customers.

About the position:

Overseeing a team of 10, you will plan, organize, direct and control all operational activities for Kent Technologies.

Snapshot of key accountabilities:

Project Management:

  • Define project scope of work and delivery process with milestones
  • Determine proper resource allocation with the required suppliers, materials and staff to begin the project
  • Establish the project design to serve as a blueprint of “what” and “where”
  • Conduct a kick off with the client to formalize the start of the process
  • Monitor, review and alter, if needed, any part of the plan on an ongoing basis
  • Obtain sign off from client after work is completed
  • Ensure project is on budget with thorough cost analysis
  • Regroup with all involved after project completion to determine lessons learned and what can be improved


  • Manage new orders and inventory including approval of orders, assignment of equipment, payment to suppliers

Customer Support:

  • Process incoming requests for technical support and resolve customer inquiries
  • Communicate effectively with customers in order to educate them on the benefits and value of our service
  • Assist with troubleshooting, technical support and registration and account information updates
  • Maintain customer database with accurate information such as contract and warranty terms, passwords, etc).


  • Prepare for, supervise and coordinate support and installation, layout, and plan implementation including follow up maintenance
  • Maintain work records, document installation and equipment needs, maintain safe and secure work environment by following best practices

Traits required for success:

Our ideal candidate achieves results which are aligned with the larger picture and the company’s strategic goals.  Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving performance objectives.  Innovation and creative problem solving, as well as your self-assurance and confidence, will purposely drive results.  Your leadership style is firm and goal oriented, with an extroverted, persuasive communication style to influence and stimulate your team, and build rapport and relationships with others.  You are comfortable delegating the details as necessary, with strong follow up on timeliness and quality and holding your team, as well as yourself, accountable for results.  You possess a full commitment to the success of the business and demonstrate high standards of achievement.

Skills/Experience/Knowledge required:

  • Minimum 3 years operations experience in the electronics security industry
  • Strong knowledge of state of the art security systems including CCTV, cameras, alarms, access control
  • Management of at least 5 direct reports with experience in recruitment, hiring, training, mentoring and performance management
  • Business degree highly preferred
  • Intermediate level in MS Office
  • Bilingual is helpful