Operations Manager – Orlando, FL

Operations Manager  – be our head coach!

Do you pride yourself in your strong leadership skills and ability to manage a large industrial facility? If so, this could be your next exciting career opportunity.  We are an industry leader in the hospitality service industry seeking an Operations Manager to join our talented team at our Orlando facility.  We are a dynamic, demanding industrial environment processing a high end product with a diverse workforce including plant operators, technicians and managers.  Our facility runs like a well oiled machine with a great team, good processes in place, huge accounts and always busy.  This is your opportunity to join a successful facility and be a major driver in our continuing success.  All we are missing is you!

We serve the hospitality industry’s high end clients such as the Ritz-Carlton, Hyatt, Marriott and W Hotels.  We put people first, providing our employees with respect, recognition, and training in a collaborative and dynamic work environment.  Simply put, we are recognized for having the best service people in the industry – we are honest and earn the trust of our customers. We take pride in our professionalism at all levels of our company.

About the position:

Reporting to the Chief Operating Officer, you will be responsible for all aspects of the Production, Maintenance, Logistics and Customer Service departments including quality, customer relations, housekeeping, security, safety and maintaining an outstanding workforce.

Snapshot of key accountabilities:

  • Produce reports for Weekly Operating Report, Key Indicators, Payroll and Human Resources
  • Daily/Weekly/monthly workforce forecasting to meet budgetary/volume/customer needs
  • Assists in the development of the annual budget.
  • Establish and control conditions of production/service in order to satisfy customer and quality and production specifications.
  • Direct the shift managers in provision and execution of operating strategies and plans.
  • Organize and direct workflow for satisfying production/service requirement in a cost-efficient manner.
  • Develop cost-effective alternatives and improvements to production process.
  • Maintaining employee safety and morale by creating safe working and efficient working environments
  • Maximizing the efficiency of production lines and ensure effective employment utilization
  • Monitor facility purchasing process to include:  auditing, guideline compliance and General Manager/Plant Manager approval
  • Present data and solutions to customers, both internal and external
  • Manage facility-wide, cross-functional operations improvement projects
  • Through direct report, manage the equipment and machineries in order to maintain smooth workflow.
  • Ensure that, as the company grows, processing capabilities meet or exceed all industry and customer requirements for cost, quality and responsiveness
  • Execute a continuous improvement approach to ensure year-over-year productivity improvements are realized
  • Be responsible for setting goals and objectives for direct reports to ensure company objectives are met.


Traits required for success:

Our ideal candidate has a high level of leadership and decision making skills with the ability to motivate, influence and train people and interact well with all professionals of the plant management team.  You are able to multi-tasks and establish priorities with ability to maintain organization is a fast and changing environment.  Initiative, responsibility, and flexibility are key to the success in this role.  Your leadership style is one of nurturing the team while also making sure everything is happening as it needs to in order to keep operations on track.

Skills/Experience/Knowledge required:

  • 5+ years operations experience in a managerial role in a heavy industrial environment
  • Direct management of a team of 3+ including hiring, performance management and termination
  • Experience developing budgets and P&L responsibility
  • Proficient in MS Office products to be able to generate written reports, presentations and documents
  • Accustomed to being on call 24/7, especially during hotel peak season