Director of Sales & Customer Service – Miami, FL

Director of Sales and Customer Service  – growing company!

Are you great in sales and pride yourself in providing extraordinary customer service?  If so, this could be your next exciting career opportunity.  We are an industry leader in the hospitality service industry  seeking a  Director of Sales and Customer Service to join our talented team and take us to the next level.  We are a dynamic, demanding industrial environment processing a high end product with a diverse workforce including plant operators, technicians and managers.  We are growing significantly with near term expansion plans in our existing plants and adding new production facilities outside of Florida.  This is your opportunity to make a significant impact on our business driving key initiatives and being a key member of our leadership team reporting directly to the Managing Partner. All we are missing is you!

We serve the hospitality industry’s high end clients such as the Ritz-Carlton, Hyatt, Marriott and W Hotels.  We put people first, providing our employees with respect, recognition, and training in a collaborative and dynamic work environment.  Simply put, we are recognized for having the best service people in the industry – we are honest and earn the trust of our customers. We take pride in our professionalism at all levels of our company.

About the position:

You will have responsibility for planning and implementing sales and customer service development programs, both short and long range, targeted toward existing and new areas. This position plays a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing the sales of our services.  You will be managing a team of 4 customer care professionals.

Snapshot of key accountabilities:


  • Successfully develop and implement strategic marketing and sales strategies in alignment with corporate objectives.
  • Develop and manage sales/marketing operating budgets
  • Plan and oversee advertising and promotion activities including print, online, electronic media and direct mail and ensure effective control of marketing results
  • Monitor competitor’s service, sales and marketing activities
  • Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
  • Maintain and expand client database within assigned territory
  • Research accounts and generate sales leads

 Customer Service:

  • Evaluate customer needs to be able to build long-term relationships and customer loyalty
  • Professionally handle all incoming requests from customers and ensure issues are resolved promptly and accurately
  • Confer with department managers to determine progress of work and to provide information on changes in processing methods requested by the client and/or to provide follow up and status information to client
  • Prepare and communicate reports and presentations to the management team on weekly incidents and ongoing issues resolved and unresolved
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience
  • Research and identify evolving industry standards to improve communications with clients

Traits required for success:

Our ideal candidate is self- motivated and driven and possesses strong customer service skills.  Your excellent organizational skills, including ability to multi-task, prioritize, plan and execute, along with your unwavering follow up is critical to this position.  You are known for your excellent verbal, written and interpersonal skills, including the ability to identify and aggressively resolve conflict.

Skills/Experience/Knowledge required:

  • Proven B2B sales experience selling services to the hospitality industry
  • Experienced with sales strategic planning and budgeting
  • Familiarity with different sales techniques and pipeline management
  • Intermediate in MS Office products to be able to generate written reports, presentations and documents
  • Management experience of a team of 2+
  • Able to travel (East and West Coasts of Florida) – 10-20%
  • Able to be available off hours via phone during hotel peak seasons when required